Frequently Asked Questions (FAQ)
Privacy of private life
What personal data do you collect?
We collect browser data, IP addresses, and other information to improve the user experience. For full details, please refer to our Privacy Policy.
How do you use cookies?
Cookies are used to improve the website's functionality and user experience. Read more in our Privacy Policy.
Can I control my cookie preferences?
Yes, you can manage cookies through your browser settings. For more guidance, see our Privacy Policy.
Do I share my data with third parties?
Some data is shared with third parties such as Google Analytics. For more information, read our Privacy Policy.
What rights do I have regarding my data?
You have the right to access, change, or delete your data. Read more in our Privacy Policy.
Return Policy
How much time do I have to return a product?
You have 30 days from delivery to return a product. All details can be found in our Return and Refund Policy.
Who pays for the return shipment?
Customers cover return shipping unless the product is faulty. For more details, see our Return and Refund Policy.
How long does it take to get the money back?
Refunds are processed within 7 working days after receipt of the product. Read more in our Return and Refund Policy.
What are the conditions for returning a product?
The goods must be unused and in their original packaging. See our Return and Refund Policy for more information.
What if I receive a faulty product?
We cover return shipping for faulty products. See the entire process in our Return and Refund Policy.
Shipment
What are your delivery times?
Orders typically arrive within 5-8 working days, depending on the location. All details can be found in our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping for orders on the Danish mainland. Additional fees may apply for international shipments. See more in our Shipping Policy.
How do I track my order?
When your order has been sent, you will receive a tracking number by e-mail. You can track your package through links in our Shipping Policy.
Can I change my delivery address?
Contact us as soon as possible to change your address, but we cannot guarantee changes after processing. All details can be found in our Shipping Policy.
What happens if my package cannot be delivered?
There may be costs for return and reshipment if the parcel cannot be delivered. See more in our Shipping Policy.
Terms and Conditions
What is the "right of withdrawal"?
You can cancel your purchase within 30 days. All details can be found in our Terms of Use.
What if I receive a faulty product?
Defective products can be returned or exchanged. Read more in our Terms of Use.
Are the prices fixed once the order has been placed?
Yes, once your order is confirmed, the prices are fixed. Read more in our Terms of Use.
Payment
Which payment methods can I use?
We accept various types of payments, including Visa, Mastercard, Maestro, and American Express. See the full list in our Payment Policy.
Are my payment details secure?
Yes, your payment information is encrypted and secured using industry-standard encryption. More details are available in our Payment Policy.
What happens if my payment does not succeed?
If your payment fails, your order will be automatically cancelled. Read more in our Payment Policy.
When will I be charged for an order?
If your card is approved, the payment amount will be reserved immediately. For more details, see our Payment Policy.
Can I change my payment method after placing an order?
No, you cannot change the payment method once the order has been processed. See more in our Payment Policy.
Get in touch with us!
Webshop name: Tech Shop (a part of Adsense B.V.)
Address: Helsinkihaven 3N, Purmerend, North Holland, 1448 KP The Netherlands
Registration number (Chamber of Commerce): 88495078
Email: info@techbutik.dk
Phone: +31613136863
Customer service opening hours (GMT+1)
Monday to Friday: 09:00 – 18:00
Saturday & Sunday: 10:00 – 15:00